One of the primary challenges facing retailers trying to revive sales during the COVID-19 pandemic is the requirement for the isolation. Shoppers aren’t just avoiding public spaces, but also close contact with the other people – even delivery drivers. This situation has fueled the requirement for contactless delivery and, at essential stores that are still open, contactless pick up options. For a lot of non-essential retailers, offering contactless AI-Shopping delivery or pickup is almost the only way that they’re allowed to be in business.
Here are some of the essential practices which retailers require to keep in a mind when rolling out the contactless shopping programs includes:
Maintaining the social distancing: Always pickup Fit Recommendation operations should be designed to minimize the risk of spreading the infections, which means that keeping shop keepers of stores and at stores and at safe distances from each other.
Reduce contact upon delivery: Tools that don’t require drivers to hand their devices to customers for their signature can keep workers healthy, and in turn, prevent them from spreading the disease to other shoppers.
Plan for inexperienced drivers: The need to quickly scale operations means many retailers will be hiring or contracting with new drivers, so apps and additional tools that can onboard them and track their routes will be particularly valuable during this period.
For retailers — even those considered necessary and thus capable to keep their brick-and-mortar stores open — including contactless pickup abilities with buy online/pick up in-store (BOPIS) can determine both safety and logistics problems, essentially if ramping up delivery isn’t a feasible option.
It’s in some ways easier to scale: still require going and pick the items in the store, but you don’t require to think about how you deliver them to your customers. You require thinking about the routes where you need to deploy the drivers, whether you need trucks with refrigeration and whether you can do these as one-off deliveries, which doesn’t scale well.
Delivery is fast growing the only choice for most non-essential retailers, and contactless methods are now favored even in situations and segments where signing for delivery is the norm. This is for the ideal of workers as much as customers: while a shopper may be worried about receiving a package in person, a driver is at significant risk of contact with an infected person owing to the sheer volume of deliveries they make in a day.
Read More:-Developing Contactless Shopping Experience with POS Integration.
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